Malou T Caluza
Malou T. Caluza, is a change maker at heart, with over 2 decades of experience in customer service, business growth, operations and marketing. She has been awarded Best Executive in both Asia Pacific and Global categories in the Top-Ranking Performers Awards of Contact Centre World held in Singapore and in the United States respectively. She was also awarded as CRM Director of the Year by Asia Pacific Customer Service Consortium (APCSC) and is presently a CRE Community Leader, Speaker and Panellist in a number of APCSC events. She is currently QNET’s first woman CEO and was recently featured in “Asia’s 15 Over 50” – a publication that recognises the most successful women in Asia.