If you could learn about a no-cost way to increase profitability and sales, would that excite you? That’s precisely what we’re talking about in today’s article because globally poor customer service presents the savvy entrepreneur a marketplace opportunity to profit from the situation. In this article, we’ll investigate what world-class customer service is and why it’s a passkey to your competitive edge.
What is Customer Service?
Customer service is solely everything you do to guarantee that your clients are delighted in every interaction, both on a business and personal level. The concept is candid, but the implementation is a steady process of getting your customer service and other features right repeatedly on time. Every time you profitably help your customers solve their problems or present them with the pleasure they’re seeking, you win. The concept is extremely simple, but the devil is in all those tiny details.
Why does an Entrepreneur need Customer Service?
Your clients vote in every transaction with their feet and their wallets. Nearly two-thirds of clients who stop patronizing a business quit because of an apathetic attitude the firm has toward assisting them. Those who mock at these policies will soon be out of business because unhappy customers will vote for your rival; they’ll use their feet to go somewhere else to open their wallet and spend money.
Customer service maintains and builds strong relationships with your current clients to ensure they continue to open their wallets in your entrepreneurship firm and not move away to the low-priced competition with better service. It is a significant attractant to your new candidates who communicate with your business.
And presenting a superior business experience to achieve these goals doesn’t have to cost you a penny!
From my personal experience advising numerous businesses in my country of Ukraine and writing daily articles on sales, leadership, marketing, and entrepreneurship, I believe that today’s economic climate has forced all businesses to prioritize what supports their survival. Entrepreneurs, especially the young blood, have to recognize that flawless customer service is the only piece in their design that scores much to their bottom line while potentially costing nothing.
So, with that attitude, your job is to keep your clients so thrilled with the way your company solves their problems or presents them the pleasure that they’ll consistently open their wallets in your venture. The best customer service makes your business “customer-friendly.”
Do you feel you are offering world-class customer service presently?
Perhaps, yes, you are. But, if your company is running just like the rest of the other entrepreneurship ventures, it’s apparently not really customer-friendly. And if it’s not, then you won’t have the advantage that tells your clients, “I am happy opening my wallet here.” Even worse, your rival who has that edge will willingly collect your hard-won clients because they will feel more cared and safer for in his store than in yours.
I also believe that customer service in the modern-day world has two distinct extremes in my opinion; the entrepreneurship venture which understands or ‘gets it and encourage their staff to administer the utmost customer service and those who want to place blame on doing more with less in our present economy with the sins of their ways.
Most leaders and founds of new entrepreneurship firms feel their staff is presenting ‘good’ customer service. But it isn’t just about being decent. It is a system devised and carried out every meeting in every aspect of a business to sustain, support, and evolve a culture around your brand, current clients, staff, and those who might become your clients one day.
Being good with clients and turning your business into a customer-friendly venture is about developing relationships through excellent service and building a competitive advantage so powerful that they’ll consistently want to spend their money with you, even if your prices are way higher than the fancy mega marts. Wouldn’t you like that advantage, that too free of cost?