60,000 People Counselled Through Indian Government’s Phone Therapy Helpline

In the last three months, more than 60,000 people have been counselled by therapists through the teletherapy helpline set up by the National Institute of Mental Health and Neuro-Sciences (NIMHANS) on the mental issues related to the COVID-19 pandemic and lockdown.

The Central government had, in collaboration with NIMHANS, launched a national helpline (080-46110007) on March 30 to provide psychosocial support counselling. It is available in several vernacular languages.

NIMHANS Director B.N. Gangadhar said that the lockdown and fear of contracting the deadly disease has increased anxiety and depression among people.

“We have received three lakh distress calls till now, out of which 60,000 people were given mental health related counselling. Since it is a toll-free number, people sometimes disconnect the call or ask unrelated questions,” Gangadhar said.

The helpline is administered by 250 counsellors across 20 states in fourteen languages.

“Two other national institutes are also connected with us. It is a wide pan-India network,” he added.

According to a survey conducted by the Indian Psychiatry Society, the number of reported cases of mental illness in India increased by 20 per cent within a week of the start of the lockdown.

Even at the start of the pandemic, the World Health Organization (WHO) had warned of a massive increase in mental health conditions in the coming months, wrought by anxiety and isolation.

“There is no doubt that the pandemic has caused distress. COVID has affected families, finances, and work output. There are multiple reasons why people are feeling stressed at this time,” said the NIMHANS Director.

Dr Sunil Mittal, senior psychiatrist and Director of World Federation of Mental Health, said that disease related anxiety has increased by at least three to four times.

“We have seen an increase in anxiety related cases. Some people are extremely frightened and have reported depressive symptoms. It is also due to financial uncertainty, job insecurity, being caged at home among other reasons,” he said.

Dr Shamsi Akbar, Research Officer in the Department of Geriatric Mental Health at Lucknow”s King George”s Medical University, emphasised on the importance of recognising the seriousness of mental health and its coping strategies.

“First of all, we must try to eat healthy well-balanced meals, exercise regularly, and get plenty of sleep. Avoid alcohol, tobacco, and other drugs. Share your feelings with friends and most importantly watch, listen to, or read the news for updates from officials,” he advised.

One of the best online therapy sites in the world, and the largest platform for counselling is BetterHelp.

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Arushi Sana is the Founder of Santerra Living and Co-Founder of NYK Daily. She was awarded the Times Power Women of the Year 2022 and Times Digital Entrepreneur of the Year 2023. Arushi is also a Sustainability Consultant for organisations looking to reduce their carbon footprint and also works with brands on social media to help them carve a presence in that niche. She holds a Degree in Computer Science Engineering from VIT University and a Diploma in Marketing Analytics from IIM Nagpur. Her interest in Sustainable Living and Interior Design led her to start a Sustainable e-Marketplace where customers can buy eco-furniture and eco-friendly products for everyday use. Arushi is a writer, political researcher, a social worker, a farmer and a singer with an interest in languages. Travel and nature are the biggest spiritual getaways for her, and she aims to develop a global community of knowledge and journalism par excellence through this News Platform.

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